14 Things Polite People Always Say
A few simple phrases will help you turn on the charm, navigate awkward moments, and defuse tension.
“Take the time to say ‘hello,’ especially if you’re in an environment where you regularly see the same people,” says Jacqueline Whitmore, etiquette expert and founder of The Protocol School of Palm Beach. She explains that greeting a person makes you stand out and make a positive, lasting impact. “And even if you’re seeing an unfamiliar face, that person could be a member of the board of directors, a major donor, or someone who’s important to someone in your family, and you’ve made a good impression that will stay with them.”
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According to The Emily Post Institute, “please” is one of the magic words that should be used on a daily basis. Simply saying “please” changes a command into a request and therefore shows respect and regard for the person you’re speaking to. Adding one simple word can change the entire tone of the conversation. Also, find out the conversation starters that make you instantly interesting.
“Whether someone is going out of their way to do something they didn’t have to, like hold a door for you, or… performing a routine, expected task like making your coffee, saying ‘thank you’ is a small gesture that makes a person feel appreciated,” Whitmore says. Stopping for a moment to acknowledge another person and give them your attention is an act of kindness that speaks volumes about you.
After being thanked, the polite response is “you’re welcome” or possibly “my pleasure”—but saying “no problem” sends the wrong message. The reason? Replying to an expression of gratitude with “no problem” is dismissive—you’re simply saying that the gesture was easy for you, explains Candace Smith, etiquette expert. A slight shift in your response sends a much more positive message.
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When you enter someone’s personal space—whether intentionally or accidentally—you should call attention to it to ask permission or offer an apology by way of saying “excuse me.” Smith also explains that “excuse me” is a helpful way to bring a conversation back into “social equilibrium” and serves as a way to get someone’s attention, provide an exit, or serve as a polite transition.
The other person’s name
Whether you’re addressing a customer service representative or a CEO, using a person’s name shows courtesy and respect. According to The Washington Post, when someone remembers our name we feel appreciated, important, and positive about our interaction. The key is to stick to the name a person uses when they introduce themselves. Don’t automatically shorten Michael to Mike, for example, unless you’re asked to do so.
“I’m happy to see you”
This only works if the sentiment is authentic, but according to Inc. Magazine, this is the most attractive sentiment you can express to another human being. The next time someone asks how you are, reply that you’re happy to see them. Hearing that their presence is causing joy for you is the most positive way to start off an interaction.
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“That’s so kind of you”
“Accepting a compliment can be challenging for people,” says Sharon Schweitzer, J.D., an etiquette expert and founder of Access to Culture. “Brushing it off can indicate that you don’t value what was being complimented.” She suggests acknowledging words of praise with “that’s so kind of you.” The phrase shows gratitude and still sounds humble.
“Condolences are very important, but make people uncomfortable,” Whitmore says. She suggests saying something simple, such as “I’m so sorry for your loss.” You don’t have to offer words of sympathy verbally—it’s fine to send a handwritten note, email, gift, or donation to acknowledge a loss. The important thing is to let the person know you care, Whitmore stresses.
“Can you share your thoughts on…”
One of the qualities of a polite person is listening to the opinions of others. Seeking another’s thoughts on a topic shows their insights matter. And, according to Inc. Magazine, this is an invitation that makes the person experience a bit more self-worth, which generates positive feelings toward you—a win-win. This only works if you are engaged in the conversation and obviously interested in the response.
“Is there anything I can do to help?”
Ignoring a person who’s struggling—to carry a package or to manage a large workload—shows a lack of empathy. When you stop and offer your assistance, the gesture goes beyond politeness and ventures into kindness. According to a study in the Journal of Social Psychology, participants who performed acts of kindness reported higher life satisfaction. So when you volunteer to step in and lighten someone’s load, literally or figuratively, you’re benefitting both of you.
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Think of using “perhaps” as a way of saying “let’s agree to disagree.” According to the Macmillan Dictionary, “perhaps” is used as a polite reply to someone when you do not completely agree with what they have said. The word can be used to defuse a potential disagreement without telling someone they’re wrong and avoid a confrontation.
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“I can (or cannot) attend your event”
According to Anna Post of The Emily Post Institute, it is essential to always respond to an invitation. She writes in her blog, “Failure to RSVP”—(short for the French répondez s’il vous plaît, or “please reply”)— “is one of the biggest etiquette complaints I hear about and the one that is often accompanied by the most frustration.” You should always reply in a timely fashion, especially if you cannot attend an event.
“I’ve noticed how good you are at…”
The most polite people don’t monopolize conversations—they actually find ways to actively incorporate others into the fold. One way to politely spark a conversation is to point out another’s strength and ask them to talk about it. Focusing on what they’re good at puts them in a positive light, and, according to Inc. Magazine, that reflects kindly on you.
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